How to set up your mobile device Safari browser for SF My Hub

Purpose of this Article: This solution article provides step-by-step instructions on how to clear browser cache, disable pop-up blocker, and enable cross-site tracking on your Safari web browser.

Audience: Employees using SF My Hub features

Author: Alexis Cruz Eusebio

Version/Update Date: 2.0 / 1/6/2026

This solution article provides instructions on how to set up your mobile device’s Safari browser to access SF Employee Portal self-service features.

Provided are step-by-step instructions on the following browser setups:

Clear browser cache
Disable pop-up blocker
Enable cross-site tracking

Clear browser cache
1. On your Android, iPhone, or tablet, open Settings
2. Find the Safari app.
  1. Under Privacy & Security, click Clear History and Website Data

Disable pop-up blocker
1. On your Android, iPhone, or tablet, open Settings
2. Find the Safari app
3. Under General, Block Pop-ups should be off

Enable cross-site tracking
1. On your Android, iPhone, or tablet, open Settings
2. Find the Safari app
3. Under Privacy & Security, Prevent Cross-Site Tracking should be off

Questions?

Configuring Web Browser: Contact your Department IT
Training Resources: Reach out to sfemployeeportalsupport@sfgov,org