Purpose of this Article: This solution article provides guidelines to ensure attachments added in SF My Hub are successfully submitted and processed.
Audience: All City & County of San Francisco and Superior Court Employees
Author: Alexis Cruz Eusebio
Version: 1.0
Last Update: 10/28/2025
Follow the guidance below regarding file attachments to avoid upload errors and ensure that your documents are successfully processed.
- Do not save attachments with filenames greater than 64 characters.
- Include the file extension i.e., ".pdf" or ".xls” in the character limit.
- Limit attachment size to 20 MB.
- Use only acceptable file formats: Word (.doc, docx.), Excel (.xls, .xlsx), PowerPoint (.pptx, .pptx), Text (.txt), and PDF.
-
Exclude special characters and symbols.
-
If you must use special characters, use an underscore (_) or hyphen (-). While spaces, hyphens, and underscores help make file names more readable, one way to shorten a file name is to remove spaces and use capital letters instead.
- Example: Instead of "Supporting_document_for_request" use "SupportingDocumentForRequest" to reduce the file name by three characters.
-
If you must use special characters, use an underscore (_) or hyphen (-). While spaces, hyphens, and underscores help make file names more readable, one way to shorten a file name is to remove spaces and use capital letters instead.
- Save the page after each upload if you have to attach multiple files.
- Try saving your file with a new name if your upload was unsuccessful.
Questions?
If you have questions about attaching documents in SF My Hub, please reach out to [email protected].